Last updated: 20 Sep 2026
This policy explains how Bansko Online ("we", "us", "our") collects, uses and protects your personal information when you visit bansko.online. We take your privacy seriously and aim to collect only what we need.
Who we are
Bansko Online is operated by New Affinity EOOD, Bulgaria. We are the data controller for personal data collected through this website. You can contact us.
What information we collect
Information you give us. If you contact us through a form or by email, we collect the details you provide, such as your name, email address and the content of your message.
Information collected automatically. When you visit the site, our servers and analytics tools may record technical information such as your IP address, browser type, device type, pages visited, referring website, and the date and time of your visit.
Cookies. We use cookies and similar technologies, described in the section below.
We do not knowingly collect sensitive personal data (such as health, political or religious information) and ask that you don't send it to us.
How we use your information
We use personal information to:
- respond to your enquiries and messages
- understand how the site is used and improve its content and performance
- keep the site secure and prevent misuse
- meet our legal obligations
We do not sell your personal data.
Legal basis for processing
Under the General Data Protection Regulation (GDPR), we process your data on the following bases:
- Consent: for non-essential cookies, analytics. You can withdraw consent at any time.
- Legitimate interests: for running, securing and improving the site, and replying to enquiries, where these interests aren't overridden by your rights.
- Legal obligation: where we must keep or disclose information by law.
Cookies
Cookies are small files stored on your device. We use:
- Essential cookies, which are needed for the site to work and don't require consent.
- Analytics cookies, which help us see how visitors use the site. These are only set with your consent.
- Third-party cookies, set by embedded content such as maps or videos.
You can change your preferences by clicking here: . Blocking some cookies may affect how the site works.
Who we share your information with
We only share personal data with service providers who help us run the site, such as:
- website hosting providers
- analytics providers
These providers act on our instructions and are bound by data protection obligations. We may also disclose information where required by law or to protect our legal rights.
International transfers
Some of our providers may process data outside the European Economic Area. Where this happens, we make sure appropriate safeguards are in place, such as the European Commission's Standard Contractual Clauses.
How long we keep your information
We keep personal data only as long as necessary for the purposes above. As a general guide:
- enquiries are kept for up to 50 years after the conversation ends
- newsletter details are kept until you unsubscribe
- analytics data is kept for 50 years
Your rights
You have the right to:
- access the personal data we hold about you
- have inaccurate data corrected
- have your data erased, in certain circumstances
- restrict or object to our processing
- receive your data in a portable format
- withdraw consent at any time
To exercise these rights, contact. You also have the right to lodge a complaint with the Bulgarian Commission for Personal Data Protection (cpdp.bg) or with the supervisory authority in your own country.
Security
We use reasonable technical and organisational measures to protect your data. No online transmission is completely secure, so we cannot guarantee absolute security.
Links to other websites
This site may link to other websites, such as ski operators, restaurants and event pages. We are not responsible for their privacy practices, so please read their policies.
Children
This site is not aimed at children under 16, and we do not knowingly collect their personal data.
Changes to this policy
We may update this policy from time to time. The latest version will always appear on this page with the date above.
Contact
If you have any questions about this policy or how we handle your data, please contact us.